Merchant Support

Thank you for contacting Merchant Support. We look forward to assisting you with all your payment needs. Simply fill in your information below and a professional Fidelity associate will connect with you.

You can also send a message to us at cs@fidelitypayment.com.

Our standard hours of operation are Monday through Friday, 9 AM to 6 PM EST. If you experience an issue that occurs outside of normal business hours, our after-hours service team will ensure that a merchant support technician contacts you as soon as possible.